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Returns Policy
Unless specified in the individual product that the item is cut or printed to order, you can return any unopened wallpaper rolls (with cellophane intact and in resellable condition), to do so we must be notified within 14 days of receipt and recieve your return within 30 days for a full refund. Return postage is payable by yourself, please package the roll securely using a tracked courier, and post to our address below to obtain your refund.
Wall Murals and Panels and Panoramiques
Please note all wall murals, Panoramiques and wall panels available on our website are ordered in as per requirements, for your individual order and therefore cannot be cancelled or returned once the order has been placed.
We do offer a reserve service where we can reserve additional rolls from the same batch which can be called upon if required. Alternatively, we are happy to assist with measurements if you phone us 01924379992. If you are unsure of the returns policy regarding a particular item please do not hesitate to contact our sales team on 01924379992 who will gladly assist you.
Any wallpaper or fabric sold by the metre is cut to order and is non-returnable.
Please note as paint is mixed to order this is a non returnable item. If unsure about the shade tester pots are available to purchase, as colours may appear differently on screens.
We will replace any goods proven to be faulty. You should ensure that items are properly packaged and insured against loss and further damage before returning them to us. We require samples of faulty products and labels for any faults to be considered. We cannot accept any responsibility for returned items which are lost in transit.
Goods damaged in transit for a claim to be made we have to be informed within 2 working days of the parcel being delivered, it must also be signed for as damaged for a claim to be considered.
Fabric Returns Policy
We do not accept returns on fabric cut to length as these are bespoke products and can not be resold. We advise all customers to use our fabric sample service as images can vary according to monitor quality, if you are making the fabric up for somebody else we recommend checking their sample cutting to ensure you have received the correct fabric as we cannot accept any responsibility once the fabric has been cut or processed in any way. If there is a fault with the product a like for like replacement will be sent from the manufacturer and the returned goods will be sent for investigation, the fabric must not be cut or processed in anyway.
Shipping
UK Mainland Shipping:
Delivery charge is £4.95 including VAT and most items are despatched within 1-5 working days.
Please note that we are unable to ship certain brands including Anthology, Harlequin and Romo outside of the EU, please contact us for more details.
Any and all references to free shipping over £100 refers to UK mainland excluding Scottish highlands.
International Delivery:
The Shipping charge for upto 12kg will automatically be added to your basket, however, if your order exceeds this weight, we will contact you to advise of any additional payment required. Remote and hard to reach areas may also incur a surcharge, if this is applicable, we will contact by email to advise of any additional payment required.
Please note import duties and taxes may have to be paid in some countries. Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched because we cannot be financially liable for any charges incurred.
International delivery will normally take up to 12 working days but this cannot be guaranteed. If any Products are out of stock You will be notified at the earliest opportunity. All Products must be paid for prior to or on delivery. Delivery will normally be by courier, smaller items by post. Risk shall pass on delivery. If there are any undelivered items or damage to goods in transit, this should be notified to WallpaperSales by You with full details within three working days of delivery. We cannot be financially liable for delay in delivering the Products, however arising.
Your purchase of products for WallpaperSales will be a contract made in England. Any dispute will be governed by English law and the parties agree to submit to any court of competent jurisdiction within England. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to you. Your rights are unaffected. WallpaperSales can revise these Terms without notice by posting new Terms on the WallpaperSales site or by notifying you by e-mail. Further purchase of products after such posting or notification constitutes your acceptance of the revised terms.
Click to view our Terms and Conditions and Shipping Charges.
